Question 1

Kaj je eSIM?

Accepted Answer

eSIM (vgrajena SIM) je digitalna SIM kartica, ki vam omogoča aktivacijo mobilnega načrta od operaterja brez uporabe fizične SIM kartice. Prenese se neposredno na vašo napravo, tako da jo lahko uporabite takoj po nakupu na naši spletni strani eSIMpass.

Question 2

Ali lahko uporabljam eSIM skupaj s svojo fizično SIM kartico?

Accepted Answer

Da, večina naprav, ki podpirajo eSIM, vam omogoča tudi hkratno uporabo eSIM in fizične SIM kartice. Ta funkcija vam omogoča dve aktivni povezavi: vašo običajno, kjer lahko nadaljujete z uporabo svoje telefonske številke; in eSIM, ki vam bo omogočil, da ostanete povezani z internetom v tujini.

Question 3

Kako ugotovim, ali je moja naprava združljiva z eSIM?

Accepted Answer

Če želite preveriti združljivost vaše naprave z eSIM, preverite specifikacije naprave na spletni strani proizvajalca ali preverite nastavitve na telefonu. Večina novejših pametnih telefonov, tablic in pametnih ur podpira tehnologijo eSIM.

Question 4

Kako ugotovim, ali je moj telefon odklenjen?

Accepted Answer

Odklenjen telefon sprejema SIM kartice iz drugih omrežij. Če želite preveriti, ali je vaš telefon odklenjen, vstavite SIM kartico prijatelja, ki uporablja drugo omrežje, in preverite, ali deluje normalno.

Question 5

How many eSIMs can I store on my phone?

Accepted Answer

More than you are likely to need. Apple states iPhones store 8 or more eSIM profiles, with up to two lines active at once. On Android it varies by model - most store several - and one or two can be active depending on the device. Storing an eSIM costs nothing; only active lines are limited. Note that only one line uses cellular data at a time, even when two lines are active.

Question 6

Ali z eSIM dobim telefonsko številko?

Accepted Answer

Ne. Naše kartice eSIM so namenjene samo prenosu podatkov, zato nimajo telefonske številke. Uporabljate jih za dostop do interneta – zemljevidi, WhatsApp, e-pošta, družbena omrežja, pretakanje in katera koli druga aplikacija. Vaša obstoječa kartica SIM ohranja vašo telefonsko številko aktivno.

Question 7

Ali lahko opravljam in sprejemam klice ter besedilna sporočila (SMS)?

Accepted Answer

Običajni klici in SMS niso mogoči, saj eSIM zagotavlja samo mobilne podatke. Kličete in pošiljate sporočila lahko, kolikor želite, prek internetnih aplikacij, kot so WhatsApp, FaceTime, Telegram, Signal ali Messenger, ki delujejo s podatki eSIM. Običajni klici in SMS še naprej delujejo na vaši običajni številki prek vašega domačega operaterja, dokler imate to kartico SIM aktivno.

Question 8

Will I still receive verification SMS from my bank while abroad?

Accepted Answer

Bank and two-factor authentication codes are sent to your original phone number, not to the eSIM. They only arrive if your home SIM is still active and reachable while roaming, and delivery depends on your home operator. We recommend checking with your bank before you travel and, where possible, switching to an app-based authentication method.

Question 9

Why are travel eSIMs data-only?

Accepted Answer

Data-only is what keeps a travel eSIM cheap and instant: there is no contract, no number registration and no identity paperwork in the destination country. For nearly every traveller it covers everything they need, because maps, messaging and calls through WhatsApp or FaceTime all run on data.

Question 10

Kako preverim, koliko podatkov sem že porabil?

Accepted Answer

Porabo podatkov lahko kadar koli preverite na svojem pametnem telefonu. Na iPhone pojdite na Nastavitve > Mobilni podatki > Poraba mobilnih podatkov. Na Android pojdite na Nastavitve > Povezave > Poraba podatkov. Porabo lahko spremljate tudi po posameznih aplikacijah, da vidite, katere aplikacije porabijo največ podatkov.

Question 11

Can I use my eSIM for hotspot/tethering?

Accepted Answer

Yes, but only for Data Plans with a fixed data allowance. Unlimited plans do not support hotspot or tethering.

Question 12

Kakšne so hitrosti povezave?

Accepted Answer

Naše eSIM kartice zagotavljajo dostop do mobilnih omrežij 4G LTE in 5G. Tipične hitrosti so 5-40 Mbps na 4G LTE in 40-100 Mbps na 5G, kar je dovolj hitro za HD video pretakanje, video klice in vse aplikacije. Dejanska hitrost pa je odvisna od pokritosti omrežja, položaja v zaprtih prostorih in števila sočasnih uporabnikov v omrežju.

Question 13

Kakšna je pokritost omrežja?

Accepted Answer

Internetna povezava je na voljo na vseh območjih z mobilno pokritostjo v izbrani državi. Ker se ta storitev zagotavlja prek mobilne povezave, ne moremo zagotoviti območja storitve, hitrosti ali pogojev podatkovnega prometa kjerkoli in kadarkoli. Hitrost, prikazana v informacijah o izdelku, je najboljši možni rezultat.

Question 14

Koliko GB je vključenih?

Accepted Answer

Količina podatkov je navedena v izbranem paketu, od 1GB s 7-dnevno veljavnostjo do 50GB s 30-dnevno veljavnostjo. Zemljevidi in sporočila porabijo malo; video, video klici in deljenje povezave porabijo največ - pri naših manjših paketih (1-5 GB) je približno vsak tretji eSIM porabil vse podatke. Ko je dosežena omejitev podatkov, je dostop do podatkov lahko omejen, odvisno od paketa. Če potrebujete več podatkov, lahko večino eSIM-ov dopolnite v svojem računu, brez nove kode QR.

Question 15

Koliko časa traja prejem eSIM po nakupu?

Accepted Answer

eSIM boste prejeli po e-pošti po zaključku nakupa, običajno v nekaj minutah. Na telefonu v sporočilu tapnite gumb Namesti. V sporočilu je tudi koda QR, za primer, ko ga odprete na računalniku, in navodila za aktivacijo.

Question 16

Kako aktiviram svoj eSIM?

Accepted Answer

Aktivacija je enostavna. Na telefonu odprite e-pošto z vašim eSIM in tapnite Namesti: nastavitev eSIM v telefonu se odpre sama (iPhone z iOS 17.4 ali novejšim, Android 10 ali novejši). Sledite korakom na zaslonu, nato za eSIM vklopite Podatkovno gostovanje.

Ste e-pošto odprli na računalniku? Skenirajte QR code s telefonom:

1. Odprite nastavitve na svoji napravi.
2. Poiščite možnost za mobilne podatke ali mobilne načrte.
3. Izberite "Dodaj nov načrt" in skenirajte QR code.
4. Sledite navodilom na zaslonu za dokončanje aktivacije.

Question 17

Ali moram konfigurirati telefon ali nastaviti APN?

Accepted Answer

Konfiguracija APN ni potrebna. Naši eSIM-i ob namestitvi samodejno konfigurirajo vašo napravo, ne glede na to, ali tapnete Namesti ali skenirate QR code. Preprosto namestite, aktivirajte in začnite uporabljati podatke. To deluje tako na napravah iPhone kot Android.

Question 18

I scanned the QR code with my camera and it just opened a website

Accepted Answer

That happens on Android: the camera and QR-reader apps read the code as an ordinary web link, so they cannot install an eSIM. You have to start from your phone's eSIM settings and scan from there. On Samsung: Settings > Connections > SIM manager > Add eSIM > Scan QR code from service provider. On Google Pixel: Settings > Network & Internet > tap + next to your plan > Download a SIM instead? On iPhone the Camera app does work - simply tap the "Cellular Plan Detected" notification that appears.

Question 19

The eSIM installation failed. What should I check?

Accepted Answer

Four causes cover almost every failure. 1) No internet at the time of installation - the profile is downloaded on the spot, so connect to Wi-Fi or your existing mobile data first. 2) Your phone's eSIM profile limit is full - typically 8 to 10 profiles on iPhone and 5 to 7 on Samsung and Pixel. Delete old or expired profiles from previous trips, but never your own carrier's profile, then retry. 3) On Android, you scanned with the camera or a QR app instead of starting from the eSIM settings. 4) The QR code has already been used - each code installs one eSIM on one device. If none of these apply, send us your order number and the exact error message.

Question 20

Can I give the eSIM a recognisable name?

Accepted Answer

Yes. On iPhone, go to Settings > Cellular, tap the line, and edit Cellular Plan Label. On Android, the equivalent is under your SIM settings.

Question 21

Kdaj mi je zaračunano?

Accepted Answer

Zaračunano vam bo samo ob nakupu eSIM. Po tem ne bo nobenih dodatnih stroškov.

Question 22

Ali obstajajo drugi stroški?

Accepted Answer

Absolutno nobenih drugih stroškov. Znesek, ki ga plačate, že vključuje eSIM + porabo podatkov v ciljni državi.

Question 23

Ali je mogoče podaljšati obdobje uporabe storitve ali dopolniti?

Accepted Answer

Da, za večino eSIM-ov. Prijavite se z e-poštnim naslovom, s katerim ste naročili, odprite „My eSIMs“ in pritisnite „Top up this eSIM“: na eSIM, ki je že v vašem telefonu, lahko dodate več podatkov ali, pri neomejenem paketu, več dni. Ni nove kode QR in ničesar ni treba znova namestiti. Ni mogoče dopolniti eSIM-a, ki je potekel, ki je bil odstranjen iz telefona ali katerega omrežje ne ponuja dopolnitev; v tem primeru naročite nov eSIM.

Question 24

Ali lahko prekličem naročilo? Ali lahko dobim povračilo?

Accepted Answer

Yes. If you have not used any data, we refund it — including if you simply changed your mind, and including if you have already installed the eSIM or scanned the QR code. Installing it does not cost you the refund; using data does. Ask us in the chat with your order number and we will check the usage and process it, or email help@esimpass.com.

Question 25

If I am not happy with the coverage or speed, can I get a refund?

Accepted Answer

If you have not used any data, yes — tell us your order number and we will refund it. Once data has been used we cannot refund automatically, because coverage and speed depend on the local carrier at your destination and are outside our control. If the eSIM failed to connect at all, contact our support team: that is a fault, and we will look at it whatever the usage says.

Question 26

Can I get a refund after I have activated the eSIM?

Accepted Answer

Installing the eSIM does not disqualify you. What matters is whether any data has been used: if none has, we refund it, even after the QR code has been scanned. Once data has been used the plan has been delivered and it is no longer an automatic refund — but if the service itself failed, for example the eSIM never connected at your destination, email help@esimpass.com with your order number and a description of the problem and we will review it.

Question 27

How do I get an invoice with my company VAT number?

Accepted Answer

Email help@esimpass.com with your order number, the email address used for the purchase, and the full company name, address and VAT number you need on the invoice. We will issue it and send it to the email address on the order, usually the same working day. Please request the VAT number before your country's filing deadline for that period, as invoices that have already been reported cannot always be reissued.

Question 28

Izgubil sem e-pošto z mojim eSIM

Accepted Answer

Prijavite se z e-poštnim naslovom, s katerim ste naročili, in odprite My eSIMs: tam sta tudi gumb Namesti in QR code. Lahko pa kontaktirate našo ekipo za podporo strankam in eSIM vam bomo ponovno poslali na vaš registriran e-poštni naslov.

Question 29

Naprava se ne povezuje

Accepted Answer

Prva povezava lahko traja nekaj minut, da se samodejno vzpostavi. Poskusite te korake:

1. Prepričajte se, da je gostovanje podatkov omogočeno za linijo eSIM.
2. Potrdite, da ima vaša originalna SIM izklopljene podatke.
3. Vklopite in izklopite letalski način.
4. Znova zaženite napravo.

Če težava po teh korakih ne izgine, kontaktirajte našo ekipo za podporo.

Question 30

Naprava zahteva aktivacijo gostovanja

Accepted Answer

Na svoji napravi aktivirajte gostovanje podatkov za eSIM (ob tem potrdite, da ima vaša originalna SIM izklopljene podatke).

Question 31

Kaj naj storim, če dosežem omejitev podatkov?

Accepted Answer

Večino eSIM-ov lahko dopolnite v svojem računu: na eSIM, ki je že v vašem telefonu, dodate več podatkov, brez nove kode QR in brez ponovne namestitve. Če vašega eSIM-a ni mogoče dopolniti, lahko na naši spletni strani kupite nov eSIM za svojo destinacijo.

Question 32

Kaj če zamenjam napravo?

Accepted Answer

Če zamenjate napravo, boste morali prenesti eSIM na novo napravo. Na iPhone pojdite na Nastavitve > Mobilni podatki, izberite načrt eSIM in tapnite "Prenesi eSIM." Na Android se postopek razlikuje glede na proizvajalca, naprave Samsung in Google Pixel podpirajo prenos eSIM prek mobilnih nastavitev. Če potrebujete pomoč, kontaktirajte našo ekipo za podporo strankam za pomoč po korakih.

Question 33

Poskusil sem vse navedeno, a še vedno nimam povezave

Accepted Answer

Kontaktirajte nas po e-pošti, WhatsApp-u ali telefonu in nam sporočite svojo številko naročila, pomagali vam bomo.

Question 34

My eSIM is installed but shows "No Service"

Accepted Answer

"No Service" means the phone has not registered on a network yet, which is different from being connected but without data. Work through it in this order: confirm you have arrived at your destination, as the plan only connects there; check the eSIM line is switched on and selected for mobile data; make sure Data Roaming is enabled on the eSIM line; turn airplane mode on for 30 seconds and off again; then restart the phone. If none of that works, contact us with your order number and we will check the status of your eSIM from our side.

Question 35

I have signal but the internet does not work

Accepted Answer

Signal bars with no data usually means the line has registered but is not carrying data. Check that the eSIM - not your home SIM - is selected as the line for mobile data; that Data Roaming is switched on for the eSIM line; and that any data saver, VPN or firewall app is turned off. It is also worth confirming you still have data left in your plan. If you have bars and data still does not work after that, contact us with your order number: this normally needs a check on the network side and we will open a priority ticket.

Question 36

I installed the eSIM but the line won't turn on

Accepted Answer

Your phone can only keep a limited number of lines active at the same time - on most phones that is two. If you already have two active lines, turn off an older eSIM in your phone's settings, then switch this one on.

Pogosto zastavljena vprašanja

O eSIM

Calls, SMS & phone number

Povezljivost

Namestitev

Plačilo

Odpravljanje težav

Podpora in skrb za stranke

Kontaktirajte nas!

Tehnična podpora:

Koristni viri