1. Digital Product Nature

All eSIMs sold on esimpass.com are digital products delivered instantly via email or your account dashboard after payment. Because activation codes and QR profiles are unique and cannot be reused once issued, refunds or cancellations are generally not possible after delivery.

2. Eligibility for Refund

We offer refunds only in the following cases:

• • Non-delivery of product: If you have completed payment but did not receive your eSIM profile (QR code or activation details) within 30 minutes, and our support team confirms no delivery was made.
  • Technical issues before activation: If the eSIM cannot be installed or activated due to a verified technical issue on our side, and our support team is unable to resolve it.
  • Duplicate purchase: If you accidentally purchased the same eSIM plan twice and only one was used or activated.

Note: Refunds are not available once the eSIM has been scanned, activated, or connected to a network.

 

3. Ineligible Cases for Refund

Refunds will not be provided if:

• • You purchased an unsupported device (please verify compatibility before buying).
  • The eSIM was activated successfully, regardless of connectivity performance or coverage issues caused by the mobile carrier or local network conditions.
  • Incorrect destination, start date, or data plan was chosen by the customer.
  • The issue was caused by user error, including deletion of the eSIM after activation or failure to follow setup instructions.

4. Requesting a Refund

To request a refund, please contact our support team within 7 days of purchase at help@esimpass.com

Please include:

• • Your order number
  • The email address used for the purchase
  • A brief description of the issue
  • Screenshots or error messages (if applicable)

Our support team will review your request within 2–3 business days.

5. Cancellation Policy

As eSIMs are delivered and available for activation immediately after purchase, orders cannot be canceled once payment is completed and the eSIM details have been issued.

If you wish to cancel an order before receiving your eSIM QR code, please contact us immediately at help@esimpass.com — we will do our best to assist if the order has not yet been processed.

6. Refund Method

Approved refunds will be issued to the original payment method used for the purchase within 5–10 business days, depending on your payment provider.

7. Need Help?

Our team is here to help you with setup or troubleshooting before considering a refund.

📧 help@esimpass.com
🌐 https://www.esimpass.com